Service Terms

These terms apply to services you buy from Defined Tech Ltd. If you sign a separate written agreement or SLA with us, that document takes priority wherever it differs from this page.

1. Scope of services

We provide, as agreed in a quote or order: reselling and setting up cybersecurity software; cloud backup set-up and management; end-user support; and managed web services. The specific scope, price and term are set out in our quote or invoice.

2. Quotes, orders and payment

• Prices are in Trinidad and Tobago dollars (TTD) unless stated and are valid for the period shown on the quote.
• Set-up fees are one-time. Recurring fees are billed in advance for the period stated.
• Invoices are payable within the terms stated on the invoice. We may suspend services for overdue accounts after reasonable notice.
• Third-party charges (such as domain registrations or vendor licence price changes) may be passed on to you.

3. Your responsibilities

• Give us accurate information, timely access and the approvals we reasonably need.
• Keep your own account credentials secure and tell us promptly about suspected compromise.
• Make sure you have the right to use any content, images and data you give us.
• Keep your devices and licences within the terms of the relevant vendor.

4. Managed web services

• Hosting and uptime: we aim to keep managed sites online and monitored. Uptime figures are targets, not guarantees, unless set out in a written SLA.
• Performance: loading-time targets (for example under 1.2 seconds) are measured under normal conditions on typical local mobile networks and can vary with your content, third-party scripts and visitor connections.
• Updates: monthly changes are limited to the number stated in your plan. Larger changes are quoted separately.
• Backups: backups are taken daily on managed plans. Restores are performed on request.
• Ownership: on full payment, you own the content you supplied. We retain our templates, code libraries and know-how, and grant you a licence to use the finished site for your business.

5. Cybersecurity and backup services

• No security product can stop every threat. We configure and support tools in line with good practice but cannot guarantee that incidents will not occur.
• Backups depend on correct configuration, available storage and connectivity. You should test restores periodically, and we can help.
• Vendor products are provided under the vendor's licence terms, which you accept when you use them.

6. Support

Support is provided during our normal business hours unless a plan states otherwise. We prioritise issues by impact and will keep you informed of progress. Response targets are goals, not guarantees, unless agreed in a written SLA.

7. Confidentiality and data

We treat your non-public business information as confidential and use it only to provide the services. Our handling of personal data is described in our Privacy Policy.

8. Limitation of liability

To the extent permitted by law, our total liability arising out of the services is limited to the fees you paid us for the affected service in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profits, loss of data caused by events outside our reasonable control, or failures of third-party platforms and vendors. Nothing limits liability that cannot lawfully be limited.

9. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including power or internet outages, natural disasters, industrial action, or failures of third-party platforms.

10. Term and termination

Either party may end ongoing services on 30 days' written notice, or immediately for material breach that is not fixed within a reasonable period. Cancellation and refunds are handled under our Refund & Cancellation Policy.

11. General

These terms, together with your quote or order, are the whole agreement for the services. We may update them from time to time; changes do not affect an order already confirmed. They are governed by the laws of Trinidad and Tobago.