Privacy Policy

Defined Tech Ltd ("Defined Tech", "we", "us") respects your privacy. This policy explains what personal information we collect through definedtechltd.net and our services, how we use it, and the choices you have.

1. Who we are

Defined Tech Ltd is a Managed Service Provider based in Trinidad and Tobago offering cybersecurity, cloud backup, end-user support and managed web services. For any privacy question, contact us at contact@definedtechltd.com.

2. Information we collect

• Information you give us: your name, email address, phone or WhatsApp number, business name, and the contents of any message you send through our contact form, email or WhatsApp.
• Client and service information: where you become a client, details we need to deliver services, such as device and licence information, website content and domain details, and billing information.
• Technical information: basic data your browser sends automatically, such as IP address, browser type, pages requested and timestamps, recorded in standard server and hosting logs.

We do not knowingly collect personal information from children under 16, and our services are directed at businesses and adults.

3. How we use your information

• To respond to enquiries and provide quotes.
• To deliver, support, bill and administer the services you request.
• To set up licences and accounts with our partners (for example Bitdefender and Backblaze) on your behalf.
• To keep our website and systems secure, and to prevent fraud and abuse.
• To meet legal, accounting and regulatory obligations.
• To send service-related messages. We send marketing email only where you have asked for it, and every message will tell you how to opt out.

4. Legal basis

We process personal information where it is needed to take steps at your request or perform a contract with you, where we have a legitimate interest in running and securing our business (balanced against your rights), where we have a legal obligation, or where you have given consent. You can withdraw consent at any time.

5. Who we share information with

We do not sell your personal information. We share it only with service providers and partners needed to run our business and deliver your services:

6. International transfers

Some of our providers are located outside Trinidad and Tobago, so your information may be stored or processed in other countries. Where this happens we take reasonable steps to make sure it is protected to a comparable standard.

7. How long we keep information

We keep personal information only as long as needed for the purposes above. Enquiries that do not lead to a client relationship are typically deleted within 24 months. Client and billing records are kept for as long as the relationship lasts and for the period required by tax, accounting and legal rules afterwards.

8. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, including the Data Protection Act, 2011 of Trinidad and Tobago to the extent it is in force, you may ask us to:

• confirm whether we hold personal information about you and give you a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer need to keep;
• restrict or object to certain uses; and
• stop sending you marketing messages.

To exercise these rights, email contact@definedtechltd.com. We may need to verify your identity first.

10. Third-party links

Our site links to third-party websites and social platforms (such as Instagram, Pinterest and WhatsApp). We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Continued use of our site or services after an update means you accept the revised policy.

12. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You may also have the right to complain to the relevant data protection authority in Trinidad and Tobago.